One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Headquartered in Bungoma, Kenya, the organization works with farmers in rural villages throughout Kenya, Rwanda, Burundi, Tanzania and recently Malawi.
We are recruiting:
1). Nigeria Customer Engagement Officer
Location: Minna, Niger Preferred Start Date: November 2020
About the Role
As a Customer Engagement Officer, you’ll be the voice of One Acre Fund. You’ll take care of incoming customer calls and also conduct outbound surveys. You’ll report to the Systems Associate.
Responsibilities Inbound Calls:
Receive and respond to client phone calls and log calls in the Customer Engagement Tracker (perform ticketing when electronic workflow management systems will be implemented).
Work with external departments to find solutions on claims/requests in case you don’t have an immediate response.
Outbound Calls / Surveys:
Make out-going calls and conduct surveys as requested by Global, Business Operations and other departments.
Short Message Service (Text Messages) Blasts:
Review / QC Short Message Service blast (text messages) request received through the google form.
Prepare and implement Short Message Service (text messages) blasts when needed.
Data Analysis And Reporting:
Write Hotline reports as updates for stake-holders
Occasionally be called upon to do some light analysis of the data coming into the hotline so that the program can use this information.
Case Management:
Investigate all cases of farmer complaints through phone calls to One Acre Fund
Prioritize weekly cases to follow up and prepare a travel schedule
Investigate and acquire relevant documentation including budgets and records for farmer refund payments, inputs delivery documents to detect any anomalies and errors and launch investigations
Field Visit Activities:
Schedule visits to investigate cases with Field Managers, Field officers and Group Leaders when needed
Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgement forms and reports from relevant parties
Arrange any follow-up appointments to help with the investigation
Overall:
Provide excellent customer service to all clients phoning the Hotline
Convey information in clear terms to callers any changes in product and procedures
Please Note: this is subject to addition or subtraction of responsibilities at the organization’s discretion.
Qualifications We are looking for a professional with a background in finance or a related field, and a long-term passion for sustainable agricultural development. Candidates who fit the following criteria are encouraged to apply:
Candidate should possess a Bachelor’s degree with at least 2 years work experience
Relevant work experiences including Business, Banking or an International Non-Governmental Organization
Language: Fluent in English and Hausa (mandatory) and understands the local communities and cultures
Passionate about serving smallholder farmers
Knowledge about One Acre Fund products and services
Proficient computer skills and proficiency in email, internet usage, Microsoft Office and Google Suite for data analysis, presentation and report writing
Handle difficult situations and complaining / demanding clients on the phone
Have integrity
Language: English and Hausa preferred
Benefits
Compensation commensurate with experience
Health insurance
Pension
Paid time off, paternity / maternity leave
Sponsor International Candidates:
No; Must have existing rights to work in Nigeria.
Career Growth and Development:
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Location: Minna, Niger Preferred Start Date: November 2020
About the Role
We are piloting our innovative approach to improving farmer livelihoods in Niger State. In 2021, we plan to grow from 1,800+ farmers, while investing in systems, people, and processes to allow us to grow to 10,000 farmers by 2022.
The Logistics & Procurement Coordinator reports to the Systems Associate; manage transportation, warehousing and last-mile distribution of the products we sell to farmers while trying out new approaches to ensure the pilot can scale to +10,000 farmers within the next two years.
Responsibilities Procurement:
End-to-end vendor screening, selection, procurement and relationship management, ensuring that all One Acre Fund procurement guidelines are followed.
Support forecasting and procurement of over +300 Metric Tonnes in products for the 2021 season.
Warehousing:
Manage and track all inventory on SAP and internal data-management systems
Plan and prepare warehouse layouts to ensure effective security and efficient storage
Coordinate the delivery to and receipt of inputs at the warehouse
Manage and train the Warehouse Coordinator on One Acre Fund logistics policies and oversee hiring and coordination of warehouse casuals.
Conduct monthly warehouse inventory audits
Last-mile Delivery:
Assess delivery sites in our farmers’ communities and schedule delivery across 20+ rural locations.
Maintain year-round inventory and delivery of products to support sales through local markets
Recommend changes and improvements to current pilot systems
Please Note: this is subject to addition or subtraction of responsibilities at the organization’s discretion.
Qualifications
Candidates should possess Bachelor’s degree with 2-6 years work experience.
Commitment to the One Acre Fund mission of alleviating food insecurity in Nigeria
Willingness to look for problems and solve them collaboratively
University degree in either supply chain, procurement or logistics and 2 years of work experience OR 6+ years proven work experience managing supply chain, procurement or logistics of a company
Experience in supervisor role, managing small teams
Proficiency in Google Suite, to include MS Excel for tracking Goals and inventory management; experience with SAP or similar software
Language: English and Hausa Preferred.
Benefits
Compensation consistent with experience
Relocation allowance
Housing stipend
Health insurance
Pension
Paid time off, paternity / maternity leave
Sponsor International Candidates
No; Must have existing rights to work in Nigeria.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Adeyinka is the founder and content creator at Career Acada. He’s a technology expert and web developer. He holds a degree in Genetics and loves impacting life for a better society.
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