One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Headquartered in Bungoma, Kenya, the organization works with farmers in rural villages throughout Kenya, Rwanda, Burundi, Tanzania and recently Malawi.
We are recruiting:
1). Nigeria Customer Engagement Officer
Location: Minna, Niger
Preferred Start Date: November 2020
About the Role
- As a Customer Engagement Officer, you’ll be the voice of One Acre Fund. You’ll take care of incoming customer calls and also conduct outbound surveys. You’ll report to the Systems Associate.
Responsibilities
Inbound Calls:
- Receive and respond to client phone calls and log calls in the Customer Engagement Tracker (perform ticketing when electronic workflow management systems will be implemented).
- Work with external departments to find solutions on claims/requests in case you don’t have an immediate response.
Outbound Calls / Surveys:
- Make out-going calls and conduct surveys as requested by Global, Business Operations and other departments.
Short Message Service (Text Messages) Blasts:
- Review / QC Short Message Service blast (text messages) request received through the google form.
- Prepare and implement Short Message Service (text messages) blasts when needed.
Data Analysis And Reporting:
- Write Hotline reports as updates for stake-holders
- Occasionally be called upon to do some light analysis of the data coming into the hotline so that the program can use this information.
Case Management:
- Investigate all cases of farmer complaints through phone calls to One Acre Fund
- Prioritize weekly cases to follow up and prepare a travel schedule
- Investigate and acquire relevant documentation including budgets and records for farmer refund payments, inputs delivery documents to detect any anomalies and errors and launch investigations
Field Visit Activities:
- Schedule visits to investigate cases with Field Managers, Field officers and Group Leaders when needed
- Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgement forms and reports from relevant parties
- Arrange any follow-up appointments to help with the investigation
Overall:
- Provide excellent customer service to all clients phoning the Hotline
- Convey information in clear terms to callers any changes in product and procedures
Please Note: this is subject to addition or subtraction of responsibilities at the organization’s discretion.
Qualifications
We are looking for a professional with a background in finance or a related field, and a long-term passion for sustainable agricultural development. Candidates who fit the following criteria are encouraged to apply:
- Candidate should possess a Bachelor’s degree with at least 2 years work experience
- Relevant work experiences including Business, Banking or an International Non-Governmental Organization
- Language: Fluent in English and Hausa (mandatory) and understands the local communities and cultures
- Passionate about serving smallholder farmers
- Knowledge about One Acre Fund products and services
- Proficient computer skills and proficiency in email, internet usage, Microsoft Office and Google Suite for data analysis, presentation and report writing
- Handle difficult situations and complaining / demanding clients on the phone
- Have integrity
- Language: English and Hausa preferred
Benefits
- Compensation commensurate with experience
- Health insurance
- Pension
- Paid time off, paternity / maternity leave
Sponsor International Candidates:
- No; Must have existing rights to work in Nigeria.
Career Growth and Development:
- We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
- We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.
- You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
How to Apply: Use the link below to apply:
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2). Nigeria Logistics and Procurement Officer
Location: Minna, Niger
Preferred Start Date: November 2020
About the Role
- We are piloting our innovative approach to improving farmer livelihoods in Niger State. In 2021, we plan to grow from 1,800+ farmers, while investing in systems, people, and processes to allow us to grow to 10,000 farmers by 2022.
- The Logistics & Procurement Coordinator reports to the Systems Associate; manage transportation, warehousing and last-mile distribution of the products we sell to farmers while trying out new approaches to ensure the pilot can scale to +10,000 farmers within the next two years.
Responsibilities
Procurement:
- End-to-end vendor screening, selection, procurement and relationship management, ensuring that all One Acre Fund procurement guidelines are followed.
- Support forecasting and procurement of over +300 Metric Tonnes in products for the 2021 season.
Warehousing:
- Manage and track all inventory on SAP and internal data-management systems
- Plan and prepare warehouse layouts to ensure effective security and efficient storage
- Coordinate the delivery to and receipt of inputs at the warehouse
- Manage and train the Warehouse Coordinator on One Acre Fund logistics policies and oversee hiring and coordination of warehouse casuals.
- Conduct monthly warehouse inventory audits
Last-mile Delivery:
- Assess delivery sites in our farmers’ communities and schedule delivery across 20+ rural locations.
- Maintain year-round inventory and delivery of products to support sales through local markets
- Recommend changes and improvements to current pilot systems
Please Note: this is subject to addition or subtraction of responsibilities at the organization’s discretion.
Qualifications
- Candidates should possess Bachelor’s degree with 2-6 years work experience.
- Commitment to the One Acre Fund mission of alleviating food insecurity in Nigeria
- Willingness to look for problems and solve them collaboratively
- University degree in either supply chain, procurement or logistics and 2 years of work experience OR 6+ years proven work experience managing supply chain, procurement or logistics of a company
- Experience in supervisor role, managing small teams
- Proficiency in Google Suite, to include MS Excel for tracking Goals and inventory management; experience with SAP or similar software
- Language: English and Hausa Preferred.
Benefits
- Compensation consistent with experience
- Relocation allowance
- Housing stipend
- Health insurance
- Pension
- Paid time off, paternity / maternity leave
Sponsor International Candidates
- No; Must have existing rights to work in Nigeria.
Career Growth and Development
- We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
- We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Deadline: Oct 30, 2020
How to Apply: Use the link below to apply
Note
- One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Adeyinka is the founder and content creator at Career Acada. He’s a technology expert and web developer. He holds a degree in Genetics and loves impacting life for a better society.
