Entry Level – Customer Service Executive at Ascentech.

Entry Level – Customer Service Executive at Ascentech.

Ascentech Services Limited – Our client, a Telecommunication company, is recruiting to fill the position below:

Job Title: Entry Level – Customer Service Executive

Location: Lagos Island, Lagos

Employment Type: Full-time

https://www.careeracada.com/executive-marketer-at-a-property-development-company/

Job Overview

Our client is looking to hire someone with excellent communication skills for the role of an entry level – customer service executive in their reputable company.

Job Responsibilities

• Managelargeamounts of incoming phone calls and generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service teamsales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Qualifications / Requirements

• HND / B.Sc in related field.
• 0 – 1 years proven experience as a Customer Support or Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary

N65,000 Monthly.

Application Closing Date

16th January, 2023

Method of Application

Interested and qualified candidates should send their CV to: 

cv@ascentech.com.ng 

using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.