Philips Outsourcing – Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:
Job Title: Contact Center Agent
Location: Lagos
Company: Foremost Commercial Bank
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Job Summary
• We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” and “tools “when handling different topics.
• Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up sell products when they arise.
• Research, identify, and resolve customer complaints using applicable software
• Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.
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Requirements
• HND/BSc. in any discipline.
• Must not be more than 28 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in other languages is an added advantage.
Application Closing Date
not specified
How to Apply
Interested and qualified candidates should:
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Olawunmi is an Administrator at Career Acada.
