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Job Recruitment For February At Baobab Microfinance Bank

Apply for Job Recruitment For February At Baobab Microfinance Bank

Baobab Microfinance Bank:

1). User Experience Officer

NEW YEAR SALE

Location: Lagos

Reports To: Chief Digital Strategy Officer

Mission

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.

Responsibilities

  • Collaborating with marketing and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Be responsible for customer retention strategies by communicating with customers,
  • Gathering data related to Digital Channels complaints from customers, escalating and following through and ensuring resolutions at record time.
  • Increase customer’s adoption/usage of digital products with customer interaction.
  • Be responsible for the cross selling of Digital Products by providing inbound and outbound support for sales campaigns, customer engagement, products branding etc.
  • Be responsible for Customer Support relating to digital channels usage by customers.
  • Analysing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.

Required Profile

  • A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management or in a related field preferred.
  • At least two years experience as a customer experience specialist, or a similar customer support role.
  • Male / Female
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, as well as CX and CRM software.
  • Exceptional interpersonal skills and a client-centred approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.

2). Digital Strategy Officer

Location: Lagos

University Deals

Reports To: Chief Digital Strategy Officer

Duties and Responsibilities
The selected candidate will support / contribute to:

Primary School Deals
  • Be responsible for handling transaction issue resolutions by Baobab MFB customers, escalating and following through that all transactions are resolved at record time
  • Be in charge of the E2E (end to end) process of Baobab Cards delivery to Baobab MFB Branches.
  • Be responsible for reporting on specified digital channels used by Baobab customers
  • Be responsible for updating workflows and plans for the internal digital transformation process.
  • Any other tasks assigned by the supervisor

Required Skills and Experience

  • Education: Qualified candidates must have previous qualification from the field of Computer Science or Computer Information Systems or related discipline.
  • 1 -2 years working experience
  • Male / Female
  • Ability to listen, adapt, persuade and transform;
  • Ability to make new and useful ideas work;
  • Ability to extract, interpret, analyse data and resolve problems;
  • Ability to produce deliverables conforming to the required standard;
  • Ability to support a team and team building skills;

Competencies:

  • Ability to listen, adapt, persuade and transform;
  • Ability to make new and useful ideas work;
  • Ability to extract, interpret, analyse data and resolve problems;
  • Ability to produce deliverables conforming to the required standard;
  • Ability to support a team and team building skills.

Deadline: Feb 25, 2021

How to Apply: Interested and qualified candidates should send their Resume to: fmaidugu@baobabgroup.com using the Job Title as the subject of the email.

Baobab Microfinance Bank – Our mission: building a responsible group of financial institutions dedicated to microfinance. MicroCred was founded in 2005, through the initiative of Arnaud Ventura, founder and CEO, by PlaNet Finance and partners shareholders.

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