Apply for Job Recruitment For February At Baobab Microfinance Bank
Baobab Microfinance Bank:
1). User Experience Officer
Location: Lagos
Reports To: Chief Digital Strategy Officer
Mission
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
Responsibilities
- Collaborating with marketing and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Be responsible for customer retention strategies by communicating with customers,
- Gathering data related to Digital Channels complaints from customers, escalating and following through and ensuring resolutions at record time.
- Increase customer’s adoption/usage of digital products with customer interaction.
- Be responsible for the cross selling of Digital Products by providing inbound and outbound support for sales campaigns, customer engagement, products branding etc.
- Be responsible for Customer Support relating to digital channels usage by customers.
- Analysing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Required Profile
- A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management or in a related field preferred.
- At least two years experience as a customer experience specialist, or a similar customer support role.
- Male / Female
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills and a client-centred approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
2). Digital Strategy Officer
Location: Lagos
Reports To: Chief Digital Strategy Officer
Duties and Responsibilities
The selected candidate will support / contribute to:
- Be responsible for handling transaction issue resolutions by Baobab MFB customers, escalating and following through that all transactions are resolved at record time
- Be in charge of the E2E (end to end) process of Baobab Cards delivery to Baobab MFB Branches.
- Be responsible for reporting on specified digital channels used by Baobab customers
- Be responsible for updating workflows and plans for the internal digital transformation process.
- Any other tasks assigned by the supervisor
Required Skills and Experience
- Education: Qualified candidates must have previous qualification from the field of Computer Science or Computer Information Systems or related discipline.
- 1 -2 years working experience
- Male / Female
- Ability to listen, adapt, persuade and transform;
- Ability to make new and useful ideas work;
- Ability to extract, interpret, analyse data and resolve problems;
- Ability to produce deliverables conforming to the required standard;
- Ability to support a team and team building skills;
Competencies:
- Ability to listen, adapt, persuade and transform;
- Ability to make new and useful ideas work;
- Ability to extract, interpret, analyse data and resolve problems;
- Ability to produce deliverables conforming to the required standard;
- Ability to support a team and team building skills.
Deadline: Feb 25, 2021
How to Apply: Interested and qualified candidates should send their Resume to: fmaidugu@baobabgroup.com using the Job Title as the subject of the email.
Baobab Microfinance Bank – Our mission: building a responsible group of financial institutions dedicated to microfinance. MicroCred was founded in 2005, through the initiative of Arnaud Ventura, founder and CEO, by PlaNet Finance and partners shareholders.
Adebowale is a content writer at careeracada.com. He is a Google certified digital marketer and has a degree in Food Technology. His range of interest span from Sport reportage to writing lifestyle articles.