FINCA Latest Recruitment

Supervisory Responsibilities:

• Training and mentoring junior DBAs who report directly to the incumbent.

Critical Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

• Proven success as a team player having extensive experience in a team-oriented environment.
• Proven abilities of technical writing and documentation.
• Proven ability of translating business requirements into technical solutions.
• Proven ability to provide solutions to complex technical problems in a creative and analytic manner.
• Experienced based skills in training and mentoring.
• Excellent interpersonal, written and oral communication skills of English. The ability to present information and ideas clearly and concisely.
• Excellent capacity to present and to explain the information, influence and persuade others, as well as promote understanding and consensus.
• Proven ability to balance, prioritize, and organize multiple tasks.
• High level of energy, creativity, flexibility, enthusiasm and commitment self-confidence and initiative.
• Accuracy, attention to detail and awareness of deadlines.
• Hard working self-starter with initiative.

Key Relationship:

• Good knowledge and communication relationships with business staff and colleagues.
• Applications Support Manager.
• Systems Administrator.
• Regional Database Administrator.
• Regional Reporting Specialist

Qualifications and Experience

• Bachelors of Science degree in Computer Science or its equivalent
• Oracle / MS SQL / Sybase DBA certification is preferred.
• Demonstrated abilities with source control systems and team collaborative software/database development and knowledge management.
• Demonstrated abilities with server and data storage hardware concepts with ability to conduct basic hardware and software sizing.
• 3 + years’ experience with database support and development tasks in both a transactional and DSS environments.
• Knowledge of programming in SQL, PL/SQL.
• Knowledge of Windows and Unix/Linux operating systems.

Click Here to Apply

Location: Owerri, Imo, Nigeria
Department: IT

Job Summary

• FINCA Nigeria seeks to employ an experienced individual as Applications Support Officer. The Applications Support Officer is responsible for providing support to the core Banking Applications- ORBIT R and related applications and interfaces such us BREFT Switch, POS, Aruti and other third party systems.
• The officer will interface with the Business in relation to new products setup on the core banking application.
• The job holder is responsible for new branch applications setup; resolution of all application functional issues raised by the business; works closely with regional reporting team to ensure business reports are available and must ensure that all users are supported and can effectively use the core banking systems and applications for the purpose of their working needs.
• The position holder must work closely with the key functions to understand and meet the needs in support of FINCA Nigeria’s overall Business strategy.

KPI / Duties and Responsibilities

• Act as first-line support for all application issues.
• Document all operational procedures and keep the departmental operating instructions updated at all times.
• Maintain a Knowledge base of all known application issues.
• Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
• Fully Support the business with the application parameters maintenances adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing
• Amend data anomalies resulting from system malfunction and service requests upon necessary authorization and change management.
• Provide guidance to the business functions in identification of needs and definition of requirements.
• Provide support in Project management, Business case development, analysis design staged of system implementations.
• Identify and resolve operational problems
• Troubleshoots and diagnoses problems.
• Implement security standards(access controls, segregation of duties, usage and exception monitoring)
• Monitors and supports alternative delivery channels performance such as BREFT switch and ensure agreed upon uptime is achieved.

Qualifications and Experience

• First degree in computer science or equivalent.
• 2+ years of experience within a technical support environment, including Database Administration, core banking applications and other software experience.
• Microsoft or related professional certification especially on MS SQL is ideal.
• Proven ability to resolve problems efficiently and effectively; Experience programming in a database query language will be an added advantage
• Previous experience as a systems administrator or Applications Supports Officer.
• Ability to recognize the competence level of the user and address each situation appropriately
• Experience working in a heavy pressure environment preferred
• Proven ability to work creatively and analytically in a problem-solving environment
• Proven success in contributing to a team-oriented environment
• Proven ability to balance, prioritize and organize multiple tasks
• Excellent interpersonal, written and oral communication skills
• Fluency required in English

Critical Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Strong technical orientation
• Ability to work well in a team environment
• High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
• Accuracy, attention to detail and awareness of deadlines
• A hard-working self-starter with initiative, able to set own priorities
• Sharing: Contributes to a team, and recognizes and promotes the wider corporate picture.
• Ability to anticipate problems and proactively takes measures to control or minimize them.
• Understands the scope of own authority and knows when to highlight issues and seek authorization / advice from the Senior Systems Administrator