Alpha Meed Group Graduates Recruitment September 2020

Role Summary

• The air-conditioning technicians are responsible for installing, maintaining, and repairing of air-conditioning equipment.
• They can even do heating or refrigeration work, as they are trained to work on both heating and cooling units, including motors, switches, pumps, wiring, thermostats and fans.

Responsibilities

• The air conditioning technicians install, inspect, maintain, and repair air conditioner.
• They ventilate equipment and controls making sure they operate efficiently and continuously.
• They perform regular maintenance work on cooling units.
• They diagnose electrical and mechanical defects and malfunctions.
• They install, replace, or repair equipment that has been damaged.
• They make adjustment and do calibrations of thermostatic controls.
• They install new air-conditioning systems and equipment.
• They inspect and maintain refrigerators and ice machines, and chilled water supply systems.
• They clean blowers and coils, check tensions of belts and motors.
• They make plans and designs of new air-conditioning systems including their installation and maintenance.

Requirements

• Minimum of SSCE
• Trade test l, ll,lll
• Minimum of 3 years experience in a standard working environment.

Application Closing Date
27th September, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Details

• The Customer Experience Manager (CEM) bridges the gap between the customer and Alpha Mead brand. He/she ensures that each touchpoint across the customer journey is engaging, efficient, and effective thereby increase customer satisfaction rates, customer loyalty, and gains more referrals from those loyal customers.

Responsibilities

• Oversee the hiring, orienting, and training of an organization’s customer experience team
• Define and implement standards/procedures for ensuring optimal customer experience
• Conduct surveys to gather information on customer opinion of rendered services
• Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
• Liaise with the production and creative departments to ensure delivery of high quality products and services
• Establish communication mediums through which customers can readily contact a company and vice versa
• Oversee the restructuring of an organization into a customer-focused establishment
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
• Prepare and manage annual budgets in achieving set objectives and goals
• Conduct studies and research to discover new techniques necessary for improving customer experience
• Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
• Oversee the merchandising of products in an outlet to ensure it entices purchase
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend seminars, workshops, and conferences to improve on existing job knowledge.

Requirements

• B.Sc / HND in a relevant field
• Minimum of 5 years experience in Customer Experience role, of which 3 should be a managerial position
• Relevant certifications would be desirable
• Very strong written and verbal communication skills
• Analytical mindset and knowledge
• Excellent presentation skills
• Ability to oversee and manage multiple projects

Application Closing Date
30th September, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online